BESTMARKETZ / INFORMATION
How to request a return and how refunds are managed.
Contact [email protected] before returning goods. Include your full name, contact details, order reference, product and reason.
Unless defective or non-conforming, goods should be complete, with accessories and documentation, and not handled beyond what is needed to establish their nature and functioning.
For withdrawal or a change of mind, direct return costs are generally borne by the customer unless otherwise agreed or required by law. Contact us first for defective or incorrect goods.
Returned goods are inspected after receipt. Where a refund is due, it is made through an agreed method within the timeframe required by law. We may withhold reimbursement until the goods or evidence of return are received.
Legal exclusions may apply, including certain sealed health or hygiene goods once opened.