1. Order preparation
Orders are processed after the supplied information has been checked. We may contact you to confirm delivery details before dispatch.
2. Estimated delivery
Estimated delivery is 24–48 hours from confirmation. This is indicative rather than guaranteed. Timing can vary due to destination, courier capacity, weekends, holidays, weather or circumstances beyond reasonable control.
3. Delivery details
The customer must provide a complete address and reachable telephone number. Additional costs caused by incorrect or incomplete information may be charged where legally permitted.
4. Parcel condition
Please inspect the parcel at delivery. If visibly damaged, note the issue with the courier where possible and contact us promptly with photographs.
5. Support
Email [email protected] or call +39 02 0000 4827.